My name is Tosha, and I am a writer and anthropology student from the Pacific Northwest. I have worked in customer service for many years in a variety of professions including sales, retail banking, travel, and freelance work as a writer and editor.

I' have a reputation for integrity in my work, and being flexible and adaptable to the ever-changing landscape of working environments and consumer needs. My voice as a writer is friendly and inviting, creating interest for an organization with their consumers.

My specific work details are listed below, but I have chosen to leave off some specifics which will be provided to employers interested in working with me upon request.

Freelance Content Writer for www.nalocken.com, Sept 2021 to Present, here I do things like:

Monitor and analyze website traffic to inform content strategies

Perform keyword research to identify topics to target for content.

Compile research to develop content that is accurate, timely, and interesting.

Manage multiple projects simultaneously and meet tight deadlines

Edit and proofread content to ensure accuracy and quality

Travel and Lifestyles Consultant Operating Remotely from Sept 2021 to Feb 2025 where I did things like:

Developed successful solutions tailored to clients' specific needs.

Utilized strong communication skills when interacting with clients or colleagues both verbally and written.

Identified areas for improvement within existing processes and systems through extensive analysis of data sets.

Handled customer complaints and inquiries in a courteous and efficient manner.

Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Developed strong customer relationships and loyalty through effective communication.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Training Specialist Operating Remotely, from June 2022 to Mar 2023

Documented all training activities through detailed reports and evaluations, ensuring compliance with regulations.

Analyzed feedback from learners to continuously improve course content and delivery methods.

Maintained an up-to-date knowledge base of current trends in industry best practices related to employee development initiatives.

Assistant Manager from Jul 2019 to June 2021

Organized outreach events in my community to show what we at Gesa could provide to local businesses.

Organized multiple events simultaneously in various locations for large groups of attendees.

Provided excellent customer service when responding to inquiries from clients regarding upcoming events.

Conducted onsite inspections to ensure appropriate arrangements were made prior to the event.

Coordinated activities of volunteers who assisted with setup and cleanup at various functions.

Collaborated with creative teams to develop promotional materials for various events.

Coordinated the design, production and distribution of promotional materials across multiple channels.

Implemented new processes at Gesa to increase customer service scores and team morale.